How many times have we discussed the underdog and the hunger they show when taking on the big dogs? Whether it is your local footy team or a new business trying to take on a bigger competitor – as onlookers we revel behind the idea of David beating Goliath. The members of the team focus […]
Weekend Switzer – What happens when the hungry become full! Read More »
I did a quick search on google for leadership styles and guess how many articles, theories and perspectives there are? Well you might be surprised to know that the answer is similar to the name of the search engine – apparently a googl is a number. By the way for those who were interested the
Weekend Switzer – Tone Pitch and the Eye Roll Read More »
Just stop motivating me! How many times have you actually thought this statement? For the most part I am sure it was subconsciously, but I suspect there may have been those few moments in which you simply lost control and shouted it aloud. We are continually bombarded with messages that are designed to motivate us
Peter Switzer – Weekend Newsletter – July Read More »
During the day you are the mild mannered Billionaire – having long lunches, creating strategic pathways, providing guidance to your charges, occasionally making strategic decisions and generally enjoying life. Your days are for the most predictable and as long as you don’t step on anyone’s toes, you’re cruising. Then as a famous cartoon character once
How Bruce Wayne Becomes Batman Read More »
Well there is always a first for everything. After 18 years in the corporate world I can safely safe this is a first for me and a moment I will never forget. When I first started this blog my intent was to try and share stories which were incredible and memorable while providing some insights into
http://m.switzer.com.au/lifestyle/weekend-switzer/issue-56/7-rules-of-crisis-management/
Weekend Switzer | 7 rules of crisis management Read More »
So let me start with what it is not – it is not just doing your job, it is not just sticking to the company processes and it is not simply smiling at a customer as they leave the store. It is using every discretionary piece of effort you have to ensure that every customer
What is great customer service Read More »
You know the feeling of buying a new pair sun glasses, the sales assistant tells you everything looks amazing and how the more expensive the pair is, the better and hotter you look. OK so fast forward 10 years and my while my youthful hotness is dissipating (ok not sure i really had but hey)
Seeing is believing Read More »
So after deciding to write this Blog on how businesses should not run in a way to ensure they will be ultimately successful I experienced my own moment of incredible service. I recently was invited to speak at a conference in India and while i am not a regular in-flight shopper I have my eye
Don’t mix flying with buying Read More »
