Well there is always a first for everything. After 18 years in the corporate world I can safely safe this is a first for me and a moment I will never forget. When I first started this blog my intent was to try and share stories which were incredible and memorable while providing some insights into […]
http://m.switzer.com.au/lifestyle/weekend-switzer/issue-56/7-rules-of-crisis-management/
Weekend Switzer | 7 rules of crisis management Read More »
So let me start with what it is not – it is not just doing your job, it is not just sticking to the company processes and it is not simply smiling at a customer as they leave the store. It is using every discretionary piece of effort you have to ensure that every customer
What is great customer service Read More »
You know the feeling of buying a new pair sun glasses, the sales assistant tells you everything looks amazing and how the more expensive the pair is, the better and hotter you look. OK so fast forward 10 years and my while my youthful hotness is dissipating (ok not sure i really had but hey)
Seeing is believing Read More »
Not a day goes by that you don’t see another one of those silly motivational quotes attached to cute picture of someone gazing over a cloudy snow covered rain forest. Occasionally we are mov… Source: Why those silly motivational photos don’t work.
Why those silly motivational photos don’t work. Read More »
Not a day goes by that you don’t see another one of those silly motivational quotes attached to cute picture of someone gazing over a cloudy snow covered rain forest. Occasionally we are moved enough to tap the like button but I question whether we have ever had an earth moving experience in which
Why those silly motivational photos don’t work. Read More »
