Well there is always a first for everything. After 18 years in the corporate world I can safely safe this is a first for me and a moment I will never forget. When I first started this blog my intent was to try and share stories which were incredible and memorable while providing some insights into […]
So let me start with what it is not – it is not just doing your job, it is not just sticking to the company processes and it is not simply smiling at a customer as they leave the store. It is using every discretionary piece of effort you have to ensure that every customer
What is great customer service Read More »
So after deciding to write this Blog on how businesses should not run in a way to ensure they will be ultimately successful I experienced my own moment of incredible service. I recently was invited to speak at a conference in India and while i am not a regular in-flight shopper I have my eye
Don’t mix flying with buying Read More »
